Privacy at Helm
The short version: your business information belongs to you. We built Helm for operators who need to trust the tools they use.
What stays private
Everything you share with Helm — your onboarding answers, files in your Vault, and conversations with your advisors — is private to your account. No other user can see your information. Our team does not read your conversations.
What we never do
We will never sell your data to anyone, for any reason.
We will never share your business information, files in your Vault, or conversations with third parties outside of the infrastructure providers that run Helm.
We will never use your data to train AI models.
The AI training question — answered directly
This is the question we hear most often, so we want to be specific.
Helm uses Anthropic's Claude API to power your advisors. Under Anthropic's commercial API terms, your data is never used to train AI models. This is not an opt-out setting — it is a firm contractual guarantee that applies to all API usage.
This is meaningfully different from consumer AI products. If you use Claude.ai directly on a personal account, Anthropic may use your conversations for model training by default. When you use Helm — which runs on the commercial API — that policy does not apply.
Anthropic also does not retain your conversation content after your request is completed. Data sent to the API is automatically deleted within 7 days.
You can verify this directly in Anthropic's official documentation: platform.claude.com/docs/en/manage-claude/api-and-data-retention
How your data is protected
All data is encrypted in transit using TLS and encrypted at rest. Your Vault and conversations are stored in isolated, per-user storage — completely inaccessible to other Helm users.
Helm is built on Supabase for database and file storage. Supabase is SOC 2 Type 2 certified.
Your rights
You own your data. Full stop.
You can delete any file at any time from your Vault. Deleted files are removed immediately and permanently.
You can delete your account and all associated data by emailing privacy@usehelm.com. We will permanently delete everything within 30 days.
Who sees your data
Your Helm advisors (powered by Anthropic's Claude API) process your business context to generate responses. That's it.
The infrastructure providers that run Helm:
Supabase — database and file storage
SOC 2 certified, data encrypted at rest
Anthropic — AI response generation
Commercial API, zero model training on your data
Vercel — application hosting
SOC 2 Type 2 certified
We do not use analytics tools that track your behavior or sell data to advertisers.
A note from the founder
Helm was built for business operators who make real decisions with real information. We know you're sharing things like your P&L, your vendor contracts, and your team structure.
We take that seriously. The commitments on this page are not fine print — they are the foundation that makes this product worth building.
If you ever have a privacy question that isn't answered here, email us directly at privacy@usehelm.com and you will get a real response from a real person.
Contact
Last updated: July 2026
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